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Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

Carly Agar | Customer Success Career Coach Careers 138 episodes USA 2026-09-09 13 extractions
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.

I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.

Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow
Genre： Careers Podcasts Business Education How To
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Episodes (138 episodes)

137. How to Prove ROI to Your Customers (4 EASY Steps)
If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it. That’s why in this episode, I’m breaking down a simple...
2026-09-09
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136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)
Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesti...
2026-09-02
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135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why
You can nail every interview question and still lose the CSM job offer to someone else. In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience ...
2026-08-26
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134. What to (And Not To) Say About AI in Your CS Interviews
If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaking down what hiring managers a...
2026-08-19
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133. 3 Quick Resume Edits That Get CSMs More Interviews in 10 Mins or Less
Your resume might be the reason you're not getting interviews and it has nothing to do with your experience. In this episode, I'm sharing three resume edits you can make in 10 minutes or less that he...
2026-08-12
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132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd
When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's episode, I'm sitting down with Michael Boyd, a t...
2026-08-05
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131. 3 Reasons You’re Not Landing CS Interviews (And It’s Not Your Experience)
Why are customer success professionals with great experience still getting rejected for interviews? In this episode, I'm sharing the three biggest shifts happening in today's hiring market that most ...
2026-07-29
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130. 5 Things NOT to Say About a Career Gap in a Customer Success Job Interview
What if your career gap is not the problem at all, but the way you're talking about it is? If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactl...
2026-07-22
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129. 5 Salary Negotiation Mistakes CSMs Make
Are you making one of the biggest salary negotiation mistakes without even realizing it? In this episode, I’m breaking down the five negotiation mistakes I see Customer Success Managers make over and...
2026-07-15
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128. How To Impress a CS Hiring Manager (From a CS Hiring Manager) with Eric Clouse
What do Customer Success hiring managers actually notice that most candidates never think about? In this episode, I'm joined by Customer Success hiring manager Eric Clouse to talk through what actual...
2026-07-08
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127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!
AI is not coming for your Customer Success job, but it is changing what great CSMs look like. In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hirin...
2026-07-01
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126. 5 CSM Interview Mistakes That Cost You the Offer
The interview mistakes costing you offers are probably not the ones you think they are. In part two of this series, I'm breaking down the final five interview mistakes our coaches see Customer Succes...
2026-06-24
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125. 9 Reasons You Freeze in CSM Interviews (And How to Fix Each)
How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"? In part one of this two part series, I'm breaking down four of the biggest reasons Cu...
2026-06-17
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124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)
Most Customer Success job seekers track their applications. Mariia tracked the data behind her entire job search. In this episode, I'm sitting down with Mariia, a Customer Success Manager who recentl...
2026-06-10
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123. 3 Things CS Job Seekers Waste the Most Time On (That Aren’t Getting Them Hired)
What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on? In this episode, I’m breaking down the three bi...
2026-06-03
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122. 5 Ways Top Performing CSMs Use Champions to Drive Adoption, Expansion & Renewals in Their Accounts
What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners? In this episode, I’m breaking down th...
2026-05-27
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121. How to Land a Customer Success Job You Actually Love (Not Just Any Job)
The people landing the best Customer Success jobs right now are not the ones applying to hundreds of roles. In this episode, I’m breaking down one of the biggest mistakes I see customer success job s...
2026-05-20
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120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked
You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is. In this episode, I’m sitting down with Mich...
2026-05-13
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119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success
What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it? In this episode, I’m walking you through a simple four-ste...
2026-05-06
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118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat
Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer? In this episode, I’m breaking down the seven mistakes I see candidates make when answering tell me a...
2026-04-29
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