Build a Better Agency Podcast

Episode 564 Why Customer Experience Beats Customer Service with Jeannie Walters

Welcome to another inspiring episode of Build a Better Agency! In this episode, Jeannie Walters breaks down the real distinction between customer experience and customer service, and why treating them...

2026-07-26

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Episode 563 Preventing Burnout in High Performing Agency Teams with Rita Ainsworth

Welcome to another can't-miss episode of Build a Better Agency! Drew McLellan is joined by Rita Ainsworth, a media buyer turned nervous system coach who works with agency people and performance market...

2026-07-19

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Episode 562 Burn the Old Playbook and Find Your Agency Tilt with Joe Pulizzi

Get ready for an eye-opening episode of Build a Better Agency! This week, Drew McLellan is joined by the always generous and sharp Joe Pulizzi, author of "Burn the Playbook" and a longtime leader in t...

2026-07-12

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Episode 561 Email Outreach that Works with Laura Lopuch

Welcome to another can't-miss episode of Build a Better Agency! Drew McLellan sits down with Laura Lopuch, client and partner acquisition expert and creator of the WARM cold email methodology, to chal...

2026-07-05

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Episode 560 Five Agency Trends You Cannot Afford to Ignore with Drew McLellan

Welcome to another can't-miss episode of Build a Better Agency! This week, host Drew McLellan ditches the guest chair and goes solo to unpack the agency trends his team has been tracking for months, t...

2026-06-28

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Episode 559 Essential Project Management Skills for Agencies with Danielle McCier

Welcome to another insightful episode of Build a Better Agency! This week, host Drew McLellan is joined by seasoned project management expert Danielle McCier to shine a spotlight on one of the most cr...

2026-06-21

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Episode 558 What Agencies Need to Know About AI-Driven Global Recruitment with Noel Andrews

Welcome to another can't-miss episode of Build a Better Agency! Drew McLellan hosts Noel Andrews, founder and CEO of Job Rack, for a deep dive into how AI recruitment is revolutionizing the hiring lan...

2026-06-14

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Episode 557 Agency Operations and Process Optimization with Trevor Foley

Welcome to another episode of Build a Better Agency! This week, host Drew McLellan is joined by operations expert Trevor Foley for a deep dive into the nuts and bolts of agency operations—where profit...

2026-06-07

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Episode 556 Key Insights from the 2026 Agency Edge Study with Susan Baier

Welcome to another insightful episode of Build a Better Agency! This time, host Drew McLellan teams up once again with research partner Susan Baier from Audience Audit to unpack the findings from the ...

2026-05-31

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Episode 555 The Mindset Shift Every Agency Leader Must Make with Drew McLellan

Welcome to a pivotal solo episode of Build a Better Agency! This week, host Drew McLellan takes listeners on an honest and insightful journey through the real work of agency leadership, exploring the ...

2026-05-24

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Episode 554 Breaking the Barriers That Prevent Agency Scaling with Trevor McGregor

Welcome to another insightful episode of Build a Better Agency! This week, host Drew McLellan sits down with executive business coach Trevor McGregor to tackle one of the most critical and persistent ...

2026-05-17

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553 Building AI Automations to Streamline Your Agency Operations with Kaitlyn Study

Welcome to another insightful episode of Build a Better Agency! Host Drew McLellan is joined by agency owner and automation enthusiast Caitlin Studdy for a deep dive into the world of AI-driven automa...

2026-05-10

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552 Virtual Event Monetization and Lead Generation with Kevin Sanderson

Welcome to another episode of Build a Better Agency! This week, host Drew McLellan sits down with virtual event expert Kevin Sanderson to unravel the secrets behind leveraging online summits to grow y...

2026-05-03

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551 Scaling Agency Operations with Yoni Kozminski

Welcome to a new episode of Build a Better Agency! This week, Drew McLellan invites Yoni Kozminski, CEO and co-founder of Escala, for a candid and transparent discussion that takes you behind the scen...

2026-04-26

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Ep 550 Five Opportunities for Agency Evolution with Drew McLellan

Welcome to another energizing solo episode of Build a Better Agency! This week, host Drew McLellan draws on his 25+ years of agency experience to deliver both a rallying cry and a clear-eyed reality c...

2026-04-19

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Episode 549 What the AI Impact 2026 Research Reveals with Emily Thompson

Welcome to another episode of Build a Better Agency! Host Drew McLellan sits down with Emily Thompson, marketing manager at CoSchedule, to unpack the just-released AI Impact 2026 research study. With ...

2026-04-12

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Episode 548 The Top Growth Drivers Agencies Need to Focus On with John Hall

Welcome to another dynamic episode of Build a Better Agency! This week, host Drew McLellan welcomes longtime industry innovator John Hall to unpack the growth trends that will shape agencies in 2026 a...

2026-04-05

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Episode 547 Strategies for Winning More Business with Mercer Island Group

Welcome to the latest episode of Build a Better Agency! Host Drew McLellan is joined by the powerhouse team of Robin Boehler and Stephen Boehler from Mercer Island Group for an eye-opening discussion ...

2026-03-29

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Episode 546 Navigating the New World of Agency Talent Acquisition with Kathryn Duncan

Welcome to another insightful episode of Build a Better Agency! This week, host Drew McLellan is joined by talent acquisition expert Kat Duncan for a deep dive into the ever-evolving art and science o...

2026-03-22

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Episode 545 Future-Proof Your Agency's Growth Strategies with Drew McLellan

Welcome to another insightful solo episode of Build a Better Agency! This week, host Drew McLellan draws on his 25+ years of agency experience to tackle a game-changing reality for agency owners: the ...

2026-03-14

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